tag:blogger.com,1999:blog-11393171.post5602385353410803844..comments2009-02-20T12:40:35.774+01:00Bert Van Wassenhovenoreply@blogger.comBlogger13125tag:blogger.com,1999:blog-11393171.post-89477571792022702072009-02-20T12:40:00.000+01:002009-02-20T12:40:00.000+01:00Belgacom one year contract I call now one year of bad-luck. I have spent more time on complaining than using the internet or the phone services. I am now called to court in French part of Belgium although I am living in Flanders. Although I have complained because my contract and the received invoices didn't match they have solved the problem in 5 months. YES, I have went by bike over 200km, and have spent over 24 hours on their offices and when I though I have closed my contract, I am called in court. I called and went to their office and I have been answered that is not in their power. I can not complain anymore to Belgacom, but to their lawyer. <BR/>I would recommend this company only to my enemies, if you understand what I mean.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-11393171.post-41765703696762758302008-11-07T21:21:00.000+01:002008-11-07T21:21:00.000+01:00My experience with Belgacom is rather traumatic. The customer support department of this company is unthinkably the worst in the entire Western Europe. Dear Bert, it is impossible for me to believe that you received such good service from them. Probably you referred to another company, or maybe you are well-known to them. Belgacom has managed for years to demonstrate a fixture of incompetence with a huge amount of inefficiency. MarnixMarnixnoreply@blogger.comtag:blogger.com,1999:blog-11393171.post-91837712447833031482008-02-25T18:32:00.000+01:002008-02-25T18:32:00.000+01:00And I need to speak to Electrabel tommorow. <BR/><BR/>Having to speak to Belgacom and Electrabel in 2 consecutive days is probably one of my worst nightmares come true!Binoy - Miltonhttp://www.blogger.com/profile/05434036445506226086noreply@blogger.comtag:blogger.com,1999:blog-11393171.post-35364969795355003712007-12-13T19:38:00.000+01:002007-12-13T19:38:00.000+01:00Belgacom Customer Care:( (continuation)<BR/><BR/>And if you don´t surrender and , try to register , you´ll be asked : <BR/><BR/>-information they have already got<BR/>- complicated codex that you received in the last invoice<BR/>- a very complex personal password <BR/><BR/><BR/>What about if you´re a 70 years old customer not used to technologies? <BR/><BR/>You are simply lost.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-11393171.post-69015371470546809972007-12-13T19:21:00.000+01:002007-12-13T19:21:00.000+01:00As Belgacom customer, I would prefer to have clear and useful information in the Belgacom Web page than to start a blog. <BR/><BR/>Please have a look to Belgacom customer page( see below). This company seems only to have a fax to deal with their customers...<BR/><BR/>http://www.belgacom.be/nationalwholesale/en/jsp/dynamic/standardPage.jsp?dcrName=contactAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-11393171.post-87024796283646347312007-12-13T19:19:00.000+01:002007-12-13T19:19:00.000+01:00As Belgacom customer, I would prefer to have clear and useful information in the Belgacom Web page than to start a blog. <BR/><BR/>Please have a look to Belgacom customer page. This company seems only to have a fax to deal with their customers...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-11393171.post-89972877723958015532007-06-11T21:37:00.000+02:002007-06-11T21:37:00.000+02:00Great story and an example for many companies. Blogger can <A HREF="http://getronics-be-pvw.blogspot.com/2007/06/power-of-blogging.html" REL="nofollow">influence</A> your reputation very heavily!Pvwhttp://www.blogger.com/profile/17560873326478158940noreply@blogger.comtag:blogger.com,1999:blog-11393171.post-16167161481670246262007-06-06T12:28:00.000+02:002007-06-06T12:28:00.000+02:00Let's give it a try!<BR/>I am not famous like Bert but I have the same phone and the same issue. Would Belgacom and Proximus do the same for me?<BR/>I would be more than happy to experience such a thing and to share it with my social network through my blog.<BR/>My name is David Hachez and I have been a Proximus client for years now and Belgacom client since I was born....david h.http://www.blogger.com/profile/17004956927890491580noreply@blogger.comtag:blogger.com,1999:blog-11393171.post-83170095277301990702007-05-29T12:58:00.000+02:002007-05-29T12:58:00.000+02:00I had a bit the same first impression as "anonymous", maybe just not said the same way..<BR/><BR/>Indeed, did they go far enough ? Isn't a bit easy to just give you a special treatment and nothing more for the rest of their customers which haven't a blog and are not a vip (as it seems you are now one ;-)?<BR/><BR/>On my side, I think they went half way. They need now to tell us what they are going to do to improve the situation for everyone.<BR/><BR/>When, after the iPod's Dirty Secret story, Mac decided to change its rules regarding warranty of Ipod battery it improved the situation of every customers which will potentialy have some troubles with its battery and not only the Neistat brothers.Xaviernoreply@blogger.comtag:blogger.com,1999:blog-11393171.post-64668048483441176572007-05-25T18:07:00.000+02:002007-05-25T18:07:00.000+02:00If you know someone at HP, send him your golden rules.<BR/><BR/>They are not listening (following Ikea's example)<BR/><BR/>http://badideaindeed.wordpress.com/2007/05/25/the-audience-is-listening-hp-isnt/Philippehttp://badideaindeed.wordpress.comnoreply@blogger.comtag:blogger.com,1999:blog-11393171.post-73499711692943223892007-05-25T15:47:00.000+02:002007-05-25T15:47:00.000+02:00Hi anonymous, I do not consider myself that important you know ... and anybody can start blogging about stuff they are passionate about.<BR/><BR/>I agree that probably not everybody is helped in the same way, that's exactly what I'm trying to say in the second part of my post. They need to build an organisation where everybody gets the appropriate service and less 'deluxe treatment' and a taped message for others.Bert Van Wassenhovehttp://www.blogger.com/profile/01631724153558585117noreply@blogger.comtag:blogger.com,1999:blog-11393171.post-78154581962352713572007-05-25T15:18:00.000+02:002007-05-25T15:18:00.000+02:00Bert,<BR/><BR/>You are suprising me more and more! Cool response of belgacom and proximus.<BR/><BR/>@anonymous, indeed, not everyone will get this response, but their are a lot of examples where simple people get a lot done by just blogging. Like the canon story for example...<BR/><BR/>grtz<BR/>S.Sibranhttp://blog.e-ss.benoreply@blogger.comtag:blogger.com,1999:blog-11393171.post-55813300452863068322007-05-25T15:12:00.000+02:002007-05-25T15:12:00.000+02:00All this means nothing except that you are an important person in the advertising world and you have a blog. Do you really believe that all the other common mortals are going to be helped the same way? Does it mean that every Proximus customer should start a complain blog - here is a business idea? Oh no Citobe already had this idea almost 10 years ago - apparently without much results. Anyway, good for you and too bad for the rest of us!!!!Anonymousnoreply@blogger.com